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Reliable ITIL-4-Foundation Exam Sample, ITIL-4-Foundation Practice Exam Fee

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ITIL 4 Foundation Exam covers the key concepts and terminology of ITIL 4, including the service value system, service value chain, guiding principles, and four dimensions of service management. ITIL-4-Foundation Exam also provides an understanding of the ITIL 4 service management framework and how it can be used to improve IT service delivery.

ITIL-4-Foundation (ITIL 4 Foundation) Certification Exam is a highly sought-after certification in the IT industry. ITIL stands for Information Technology Infrastructure Library and is a framework for IT service management. The ITIL 4 Foundation certification is the entry-level certification in the ITIL 4 certification scheme and provides a fundamental understanding of the key concepts, terminology, and elements of ITIL 4.

ITIL-4-Foundation (ITIL 4 Foundation) exam is a globally recognized certification that validates the knowledge and understanding of IT service management (ITSM) practices. ITIL is a framework designed to provide a set of best practices for IT service management. ITIL 4 Foundation certification covers the basics of ITIL 4, including the key concepts and terminology used in the framework. ITIL 4 Foundation Exam certification is ideal for IT professionals who want to understand the importance of ITIL 4 and how it can be used to improve IT service delivery.

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ITIL 4 Foundation Exam Sample Questions (Q360-Q365):

NEW QUESTION # 360
What is a set of specialized organizational capabilities for enabling value for customers in the form of services?

A. Service offering
B. Service consumption
C. Service provision
D. Service management

Answer: D

NEW QUESTION # 361
What type of change is MOST likely to be managed by the 'service request management' practice?

A. An emergency change
B. A normal change
C. An application change
D. A standard change

Answer: D

NEW QUESTION # 362
What is the MAIN benefit of 'problem management'?

A. Reducing the number and impact of incidents
B. Maximizing the number of successful changes
C. Restoring normal service as quickly as possible
D. Managing workarounds and known errors

Answer: D

NEW QUESTION # 363
Which of the four dimensions contributes MOST to defining activities needed to deliver services?

A. Organizations and people
B. Value streams and processes
C. Partners and suppliers
D. Information and technology

Answer: B

Explanation:
Explanation
Value Streams & Processes
The value streams and processes dimension is concerned with how the various parts of the organization work in an integrated and coordinated way to enable value creation through products and services. This dimension defines the activities, workflows, controls and procedures needed to achieve agreed objectives. What matters in service management is that an organization establishes an operating model that that effectively organizes the key activities needed to manage products and services.
Value streams
A value stream is defined as a series of steps an organization undertakes to create and deliver products and services to consumers.
Structuring the organization's service and product portfolios around value streams allows it to have a clear picture of what it delivers and how, and to make continual improvements to its services. By mapping its value streams, an organization can identify what is critical, what introduces waste and what can be improved upon.
Processes
A process is defined as a set of interrelated or interacting activities that transform inputs into outputs.
Processes define the sequence of actions and their dependencies, as well as describe what is done to accomplish an objective. Processes are underpinned by policies and can be broken down further through procedures which outline what is done, when, and by whom.
https://www.bmc.com/blogs/itil-four-dimensions-service-management/

NEW QUESTION # 364
What is the definition of service management?

A. A formal description of one or more services designed to address the needs of a target consumer group
B. Joint activities performed by a service provider and a service consumer to ensure continual value co-creation
C. A set of specialized organizational capabilities for enabling value for customers in the form of services
D. A result for a stakeholder enabled by one or more outputs

Answer: C

Explanation:
Service management is the term used to describe how organizations manage their services to deliver value to their customers and other stakeholders. Service management requires a set of specialized organizational capabilities, such as processes, roles, tools, and competencies, that enable the effective and efficient delivery of services1. Service management is also a professional practice supported by an extensive body of knowledge, experience, and skills3. References: ITIL Foundation - ITIL 4 Edition, page 2; ITIL 4 - A Pocket Guide, page 11.

NEW QUESTION # 365
......

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Tony Green Tony Green

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